Documentation Index
Fetch the complete documentation index at: https://docs.provisionr.io/llms.txt
Use this file to discover all available pages before exploring further.
500 Errors
Did you get a 500 error? You don’t need to open a new ticket. We received the bug report automatically and are already working on it.Declare an Incident
If you are experiencing a serious issue with your workspace, you can declare an incident to freeze your data and get help from our support team.Email Support
The simplest way to get low priority support is to email us. We’ll get back to you during the same or next business day. Our business hours are 9:00am to 5:00pm US Central (CDT/CST). support@provisionr.io We’re happy to answer product questions and point you in the right direction. We are an early stage company, so you are talking to the people building the product and making the decisions. We know it inside out. The more information that you can give us, the faster and better we can help.- Workspace ID (if your email address is associated with more than one)
- URL or CLI command
- Screenshot
- Error message and any metadata outputted
- If using CLI menus, what were the last steps that you did?
xxxxx_01hq8xyzabc123def456ghi789) to reference data whenever possible.
A picture is worth a thousand words and a screenshot helps us see exactly what you are seeing. Although our email and support ticket software is secure, we encourage you to redact (draw a black box over) any confidential information in any screenshots you send us.
Business Hours
Our business hours are Monday through Friday, 9am to 5pm US Central Time (UTC-6). We monitor our support channels during business hours and respond to all inquiries within the specified response times for each support plan. We occasionally will respond outside of business hours if we happen to be online and see your inquiry, but we do not guarantee response times or have an expectation of providing support outside of business hours. You can consider this to be us catching up on our inbox, however do not expect a follow up response until the next business day if you contact us outside of business hours. If you have an urgent issue outside of business hours, please declare an incident and we will respond within the specified response times for each support plan.Holidays
We observe the following holidays and will only respond to yellow and red alerts on these days. We will respond to support tickets and Slack messages on the next business day after the holiday.- New Year’s Day (January 1)
- New Year’s Day Observed (January 2)
- Memorial Day (Last Monday in May)
- Independence Day (July 4)
- Independence Day Observed (July 3rd or July 5th)
- Labor Day (1st Monday in September)
- Veterans Day (November 11)
- Thanksgiving (4th Thursday in November)
- Black Friday (4th Friday in November)
- Christmas Eve (December 24)
- Christmas Day (December 25)
- Boxing Day (December 26)
- New Year’s Eve (December 31)
Support Response Time SLA
See our Support Plans for more information about our support plans and response time SLAs.CLI Command
In the near future, we will have a CLI command that will allow you to create a new support ticket easily.Slack Community
We are proud to have a community with Slack channels that allow you to get help and discuss ideas with the Provisionr team and fellow customers. We encourage you to share product features requests and feedback in Slack since we can get more customer eyes on it to immediately upvote, comment, and show us how popular the idea is or how big of a problem it is. We cannot provide workspace specific support in Slack to avoid revealing confidential information about your workspace. Please visit community.provisionr.io to get started and check out the#help-* and #feature-* channels. Any known incidents or problems with Provisionr are posted in the #anomaly-detected or #bug-busters channel.