Payment Methods

Accepted payment methods including credit cards, ACH, wire transfers, and NET 30 terms for annual plans.

Credit Card and ACH Billing

We accept all major debit and credit cards, corporate purchase cards, ACH, bank transfers, and wire transfers. See the Stripe documentation for a full list of supported payment methods.

We do not accept payments by cash, money order, or consumer payment services (ex. PayPal, Venmo, Wise, Zelle, etc.).

Please email [e-mail] if you have questions about payment methods.

Updating Payment Methods

You can update your payment method at any time from HQ before the end of the month.

We do not refund previous payments if you update your payment method mid-cycle and want the current month’s payment to be re-charged to the new payment method.

Your new payment method will be used for the next billing cycle on the first day of the upcoming month.

ACH, Bank, and Wire Transfers

We support ACH, bank, and wire transfers for both monthly and annual plan payments. You can pay online using the Stripe payment portal or generate a NET 30 invoice to get our bank details and reference number that you can share with your accounts payable team.

Paper Check Payments

We prefer electronic payments for speed and security.

We only accept paper checks for annual plan payments with a NET 30 terms invoice. Please allow an additional 2 weeks for processing and clearing time.

NET 30 Terms

Growth Plan NET 30 Terms

We offer self-service NET 30 payment terms for existing customers on a Growth monthly plan who want to upgrade to annual billing or pay for additional policies.

You can generate an annual billing invoice PDF in HQ with NET 30 terms and submit it to your Procurement or Accounts Payable team for processing. The Provisionr team cannot upload invoices to your company procurement portal for you.

We do not accept purchase orders. Your payment method on file will continue to be charged monthly for your workspace until your annual payment is received and clears.

After your payment clears, your workspace will be upgraded to an annual plan effective on the first day of the upcoming month and the payment method associated with monthly billing will no longer be charged.

Scale Plan NET 30 Terms

Scale plan customers will receive a quote during the contract negotiation and an invoice upon contract signing.

Please email [e-mail] for more information about enterprise pricing.

Procurement and Accounts Payable

Each invoice PDF includes a temporary link for your Procurement or Accounts Payable team to pay an invoice using the Stripe portal.

This allows them to use a corporate card or enter bank information without you seeing it, while not needing to share your login credentials.

Annual Renewals

We do not automatically charge your payment method on file for annual renewals to avoid unexpected charges ($1,000+) and prevent chargebacks or fraud alerts.

We send annual renewal invoice 60 days in advance of your term end date with NET 45 terms for you to submit to your procurement team for budget approval and accounts payable payment. This includes a 15 day grace period before the end of your annual term to allow for delayed payments.

Action Required for Renewal

You need to sign in to HQ and authorize payment of the invoice using your preferred payment method. Your procurement or accounts payable team can also pay the invoice using the temporary link included in the PDF.

You can generate a new invoice from HQ at any time before your term end date based on the lead time your procurement or accounts payable team needs to process the payment.

The Provisionr team cannot upload invoices to your company procurement portal on your behalf.

Late Annual Payments

If we do not receive your payment by your term end date, we will disable syncing on all workspaces in the organization associated with the billing account that is in arrears.

After the 6th day of the new term, we will deprovision all workspaces in the organization. See the Non-Payment Cancellations section below for more details.

Budget Approval Extension

You can temporarily (or permanently) downgrade to monthly billing. This allows you to pay 10% of your invoice (equivalent to one month) using a payment card or ACH for a 30 day extension.

Your workspace will remain on monthly billing until your annual payment is received and clears.

Not Renewing?

To stop receiving renewal reminders, sign in to HQ and select the Do Not Renew option on your billing account page to avoid being charged for the next term. Your Workspace will be deprovisioned at the end of your current term unless you convert to monthly billing with an updated payment method.

See the downgrade docs to learn more.

Non-Payment Cancellations

Grace Period: If your card is declined or an ACH payment fails, we will notify you by email and give you until the end of the 6th day of the month to update your payment method and try again. Syncing will temporarily be disabled during this time.

Deprovisioning: If we do not receive payment by the end of the 6th day of your new monthly or annual term, we will cancel your subscription(s), back up your database, and deprovision your workspace infrastructure.

Data Backup: We create a backup when we deprovision a workspace to allow you to pick up where you left off. We permanently destroy any backup that has not been restored in 90 days. You can choose to destroy your workspace data immediately at any time from HQ.

Restoring a Backup: Please sign in to HQ and select the restore option on your workspace page. There is no fee to restore from a backup, however you will need to set up a new payment method and pay for a new subscription to reactivate syncing.